Client Survey Questionnaires
Dear
Customer:
As the manager of [COMPANY], I want to thank you for
giving us the opportunity to serve you. Please help
us serve you better by taking a couple of minutes to
tell us about the service that you have received so
far. We appreciate your business and want to make sure
we meet your expectations. Attached, you will find a
coupon good for ...... We hope that you will accept
this as a token of our good will.
Sincerely,
[MANAGER_NAME]
In thinking about your most recent experience with [COMPANY],
was the quality of customer service you received:
- Very
Poor
- Somewhat
Unsatisfactory
- About
Average
- Very
Satisfactory
- Superior
If
you indicated that the customer service was unsatisfactory,
would you please describe what happened?
The process for getting your concerns resolved was:
- Very
Poor
- Somewhat
Unsatisfactory
- About
Average
- Very
Satisfactory
- Superior
Would
you please take a few minutes to describe what happened?
Now please think about the features and benefits of
the [PRODUCT] itself. How satisfied are you with the
[PRODUCT]:
- Very
Poor
- Somewhat
Unsatisfactory
- About
Average
- Very
Satisfactory
- Superior
Would
you please take a few minutes to describe why you are
not satisfied with the product?
Customer Service Representative
The following questions pertain to the customer service
representative you spoke with most recently. Please
indicate whether you agree or disagree with the following
statement
| |
Strongly
Agree
|
Agree
|
Neutral
|
Disagree
|
Strongly
Disagree
|
| The
customer service representative was very courteous
|
|
|
|
|
|
| The
customer service representative handled my call
quickly |
|
|
|
|
|
| The
customer service representative was very knowledgeable
|
|
|
|
|
|
The Process
The following questions pertain to the process by which
your most recent service contract was handled. Please
indicate whether you agree or disagree with the following
statements.
| |
Strongly
Agree
|
Agree
|
Neutral
|
Disagree
|
Strongly
Disagree
|
| The
waiting time for having my questions addressed
was satisfactory |
|
|
|
|
|
| My
phone call was quickly transferred to the person
who best could answer my question |
|
|
|
|
|
| The
automated phone system made the customer service
experience more satisfying |
|
|
|
|
|
Considering the total package offered by including customer
service, [PRODUCT] features and benefits, and cost;
how satisfied are you with [COMPANY]?
- Very
Satisfied
- Somewhat
Satisfied
- Neutral
- Somewhat
Dissatisfied
- Very
Dissatisfied
Thank you for your feedback. We sincerely appreciate
your honest opinion and will take your input into consideration
while providing products and services in the future.
If you have any comments or concerns about this survey
please Contact: -
[COMPANY]
[MANAGER_NAME]
[ADDRESS_1]
[ADDRESS_2]
[CITY], [STATE], [ZIP]
|
|
|
Now
that you have your draft client survey questionnaire,
why not find out if we can assist you to run
the survey? ...
PeoplePulse
is an Australian built online feedback and survey
tool used extensively by Australian and New
Zealand based organisations to conduct online
surveys. The tool can also be used by business
professionals to conduct cost effective staff
or customer surveys.
Please
complete the form below to arrange your FREE
demonstration with one of our friendly customer
representatives:
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|
| |
|
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